COUNTDOWN IS ON REGISTER NOW

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AGENDA

7:45 AM–8:45 AM

Doors Open — Come in, grab a coffee, meet someone new

8:45 AM–8:55 AM

Welcome Remarks from the Chairperson

A quick reset on the market, the moment, and what we want this day to actually feel like.

Leah Zlatkin

Chief Operating Officer, Mortgage Outlet Inc.

8:55 AM–9:45 AM

OPENING KEYNOTE

Rola Dagher: The Leadership Philosophy That Took Her From Telemarketing to the C-Suite — and What It Means for You
 
Rola Dagher came to Canada as a young refugee with no English and no formal education. She started in Bell’s telemarketing department. She ended up as President & CEO of Cisco Canada and Global Channel Chief at Dell Technologies. The through-line isn’t luck — it’s a leadership philosophy she’s lived, tested, and refined over decades. And she’s going to share it plainly and honestly in a way that will make you think about your own career differently before she even leaves the stage.
 
  • A three-part framework you can actually use — whether you’re in year two or year twenty of your career  
  •  What resilience looks like in practice when the industry isn’t making it easy for you 
  •  Why bringing other women up with you isn’t just the right thing to do — it’s the smart play  
 

Rola Dagher

Transformational Leadership | Former President and CEO, Cisco Canada

9:50 AM–10:25 AM

POWER PANEL

What’s Actually Happening in This Market — and What the Women Winning in It Are Doing Differently
 
We know you’re navigating tariffs, rate uncertainty, a renewal wave that’s reshaping client books, and buyers who are hesitating for reasons that have nothing to do with rates and everything to do with fear. This session cuts through the noise and gets honest about what’s actually happening — and what strong businesses are doing differently right now.
 
  • What’s driving buyer hesitation  — and how to address it in a real client conversation
  • The opportunities smart professionals are leaning into while others pull back
  • Why uncertainty might actually become a competitive advantage – if you know how to use it
     

Moderator
Amanda Deveaux

Partner, Grechi Carter Professional Corporation

Michele Steko

VP National Broker Relations, Sherwood Mortgage Group

Sherry Cooper

Chief Economist, Dominion Lending Centres

Tanya Woods

Managing Director (Head) Government and Regulatory Affairs and Policy Counsel, Questrade

10:25 AM–10:55 AM

Morning Break — Coffee & Connections

Grab a coffee, connect with fellow attendees, and continue the conversations sparked by the morning’s keynote and panel. Take this time to meet new people, exchange ideas, and build your network before the next session begins.

10:55 AM–11:20 AM

The Questions We Don't Usually Ask: A Reverse Mentorship Conversation

Mentorship is often thought of as advice flowing in one direction. But some of the most valuable learning happens when mentors and mentees are willing to challenge assumptions, ask honest questions, and learn from each other.

This candid conversation brings real mentors and mentees together to explore what each side can teach the other — and how those perspectives can make us better leaders, colleagues, and professionals.

  • What mentors are learning right now and what’s genuinely changing their perspective
  • The questions mentees wish they could ask more experienced leaders and the answers they actually need
  • What emerging professionals see differently about leadership, technology, communication, and career growth
  • The advice mentors wish they had received earlier in their careers
  • How to build a mentor-mentee relationship where feedback, ideas, and learning genuinely go both ways

Moderator
Cynthia Clark

Director, Brokerage Relations, Canadian Mortgages Inc

Cristina Minatel

Executive Vice President, Owl Mortgage

Cecilia Carbonelli

Chief Information Officer, Haventree Bank

Sandy Pandolfi

Regional Director of Business Development, Eastern Canada, Haventree Bank

Vince Gaetano

Principal Broker and Mortgage Administrator, Owl Mortgage

11:25 AM–12:00 PM

POWER PANEL

The Leadership Shift No One Talks About
 
A lot of women in this industry became successful because they were dependable, hands-on, and willing to do it all. But eventually, the habits that helped build success can become the very things that lead to burnout. This conversation explores the mindset shifts, leadership habits, and boundaries that help women create more sustainable careers — without feeling like they have to constantly prove themselves.
 
  • What to delegate first — and what should stay on your plate
  • How to stop becoming the default problem-solver for everyone around you
  • The mindset shifts that help high performers avoid burnout and over-functioning
  • Setting boundaries, saying no, and protecting your energy without guilt 
  • Redefining success based on your goals, capacity, and stage of life

Moderator
Leanne Conroy

Regional Director of Sales, MCAN Home Mortgage Corporation

Janne Farais

Chief Internal Auditor, Wealth One Bank

Ruvani Henriques

VP - Strategy & Marketing, Glasslake Funding

Sofia Hondrogiannis

Associate Vice President, National Distribution - Broker Services, TD Bank

Elena Robinson

Vice President, Residential Sales, First National Financial LP

12:00 PM–1:00 PM

Lunch — Eat, Connect & Keep the Conversation Going

This hour is designed for connection. Enjoy lunch with fellow attendees, meet someone new, and continue the conversations sparked throughout the morning.

Some of the best conversations of the day happen between sessions—use this time to exchange ideas, build relationships, and expand your network.

1:00 PM–1:35 PM

WORKSHOP PANEL

AI, In Practice — Real Mortgage Workflows, Honest Results
 
Some mortgage professionals are already using AI to cut hours out of their week. Others are still figuring out where to start. This session covers both — with practitioners sharing the actual tools and workflows they've built into their business, the results they're seeing, and the questions they're still working through. No hype, no vendor pitch. Just real examples from people doing the job.
 
  • The tasks that are already being handed off to AI — client communication, file prep, follow-ups, marketing — and how professionals are doing it without losing their voice
  • Step-by-step workflows your team can realistically implement, not just concepts
  • Where AI is genuinely saving time, and where cutting corners creates more work (or risk) than it saves
  • What mortgage professionals need to understand about compliance, data privacy, and keeping client trust intact

Moderator
Lena Koke

Chief Executive Officer, Axess Law

Dalia Barsoum

Founder, Streetwise Mortgages & Co-Founder, Wisely AI Technologies

Tracey Robinson

Principal, Relationship Management /Strategic Development, Filogix

Joe White

Founder & CEO, REMIC

Sherri Vanderleeuw

Vice President of Marketing, Magenta Capital Corporation

1:35 PM–1:45 PM

Wellness Reset

Take a few minutes to reset and recharge with a guided wellness break designed to get you moving, clear your head, and bring fresh energy into the rest of the afternoon.

Alexandra Pagliaro

Wellness Facilitator, NRG Haus

1:45 PM–2:20 PM

POWER PANEL

The Client Conversations That Actually Build Your Business — What’s Working Right Now
 
Some client conversations feel harder than ever right now. Buyers are hesitant, clients are overwhelmed, and trust matters more than ever. We asked your peers what they’re genuinely struggling with in client conversations, then built this session around those answers.
 
This panel focuses on practical communication strategies, real-world examples, and the approaches that are actually working in today’s market.
 
  • What to actually say when clients tell you they’re waiting — without sounding pushy or transactional
  • How to stay connected after funding in a way that builds loyalty and referrals
  • The conversations that strengthen long-term trust — beyond rates and renewals
  • How to talk about life events — not just rates — so clients think of you first when things change
     

Moderator
Michelle Campbell

Mortgage Broker, Mortgage Architects - A Better Way

Jamie Doolittle

Head, BMO BrokerEdge

Tracy Valko

Co-Founder/Managing Partner, DLC AIMI Mortgage Collective Group 

Suzy Fernandes-Arruda

District Vice President, Broker Channel, HomeEquity Bank

Cristie Smith

Director, Residential Sales, HomeTrust

2:20 PM–2:40 PM

Afternoon Break — Recharge & Reconnect

Grab a coffee, reconnect with attendees you’ve met throughout the day, or find someone new to connect with. Use this time to debrief on the day’s conversations, exchange ideas, and build relationships before heading into the afternoon sessions. 
2:40 PM–3:00 PM

What’s Actually Holding Your Business Back?

When you’re busy running a mortgage business, it can be hard to step back and see what’s really limiting your growth. Is it lead flow? Conversion? Your processes? Your numbers? Or are you simply focused on the wrong things?

Richard Dolan and Rakhee Dhingra bring their operator and strategist perspectives to a fast-paced coaching conversation designed to help attendees diagnose where their business is getting stuck — and what to do next.

  • How to identify the real bottleneck in your business
  • The numbers and signals that reveal where growth is getting stuck
  • How to separate what feels urgent from what will actually drive growth
  • What to stop, start or change over the next 90 days

Rakhee Dhingra

Principal Broker and CEO, Mortgage Savvy

Richard Dolan

Founder and CEO, House of Legacy, and The Legacy Council of Canada

3:00 PM–3:30 PM

FIRESIDE CHAT

Building a Business That Lasts — Sustainable Growth, Succession, and Creating Long-Term Value
 
Most mortgage professionals spend years building businesses—but far fewer think intentionally about how to structure them for long-term growth, flexibility, partnership, or eventual transition. This conversation explores the decisions that help create stronger, more valuable businesses over time.
 
Whether your goal is scaling, building a team, creating more freedom, or preparing for the future, this session focuses on building a business that can evolve with you—not one completely dependent on you. From succession planning to navigating major life transitions, we'll discuss what it takes to create a resilient business built to last.
 
  • The systems and structures that support sustainable growth
  • What succession planning actually looks like in the mortgage industry
  • The habits that increase business value and reduce owner dependency
  • How to protect your business through leadership changes, ownership transitions, and long-term succession planning
  • Navigating life's biggest disruptions—from divorce and illness to the loss of a loved one—while protecting your financial future and maintaining your business
  • The legacy and future-planning conversations too many professionals avoid

Moderator
Melissa Wienand

Head of FinTech, TransUnion® Canada

Cristina Minatel

Executive Vice President, Owl Mortgage

Sabeena Bubber

Mortgage Broker, Xeva Mortgage

3:30 PM

Closing Remarks from Chairperson

Leah Zlatkin

Chief Operating Officer, Mortgage Outlet Inc.